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My web developer disappeared. How do I get control of my site?

Last reviewed
2026-09-16

Start by identifying who controls the domain, DNS and hosting, then gather the site files, backups and account records available to you. The registrar or host can explain its account-recovery process once ownership and authorization are established.

The longer version

Domain and DNS access affect the website and may also affect email. Gather contracts, invoices and account emails before making changes. Public registration records may hide the registrant, so they are a starting point rather than proof of ownership.

A public crawl may recover visible content, but it does not recover the original code, database, private records or all functionality. A replacement build may still be necessary.

Next steps

  1. Gather contracts, account emails, invoices and available credentials.
  2. Identify the registrar, DNS provider and host.
  3. Use their authorized recovery processes and preserve accessible site content.
  4. Review ownership questions before transferring accounts or changing DNS.
  5. Enable individual accounts and multi-factor authentication once access is restored.

This page provides general information. Your obligations depend on your business and jurisdiction. Consult a qualified adviser about your circumstances.