Website operations for law firms
Law firm websites need approved service information, clear contact-form wording and controlled access to inquiries. We help maintain the site and record changes to its content and forms.
When teams ask for help
A firm may be reviewing advertising disclosures, changing practice information or checking how inquiries are received and retained. The website needs to reflect the firm's approved requirements consistently.
Relevant website requirements
These topics may be relevant to your website. Applicability depends on your organization, the services it offers and the information it handles.
ADA web accessibility
How ADA accessibility requirements relate to websites and the tasks people need to complete.
CCPA and CPRA
California privacy-law coverage, consumer rights and website-related responsibilities.
Data requests
How to recognize, record and handle requests about personal information.
Breach notification
How incident-response and notification requirements depend on the data and jurisdiction.
Sector-specific considerations
These areas also need to be considered when planning the website and its forms.
- State bar advertising and solicitation rules
Website communications about legal services may be governed by the applicable professional-conduct rules. These rules cover what a firm may say about itself, what counts as a communication about services and what disclaimers are required. They differ by state, so the model rules are a starting point and your jurisdiction's rules control.
Model Rules of Professional Conduct, Rules 7.1 to 7.3 (opens in a new tab)American Bar Association
- Duties to prospective clients
Information learned from a prospective client can create duties even where no engagement follows, including a potential conflict. A contact form that invites case details invites exactly that, which is why the wording around the form matters as much as the form.
Model Rule 1.18: Duties to a Prospective Client (opens in a new tab)American Bar Association
Steadwatch's role
- Contact forms carry the wording your firm approves, and that wording is a content field under the same approval trail as any other page, so it cannot be quietly edited.
- Submission retention and approved deletion procedures are configured for the agreed scope, taking the firm's requirements into account.
The managed platform also includes accessibility checks, consent controls, data-request tracking and monthly reporting.
Your responsibilities
- Everything about what the site says regarding your services, results and specialization. Those are professional conduct questions and we do not advise on them.
- Conflicts checking, and what you do with information arriving through the form.
This page provides general information. Your obligations depend on your business and jurisdiction. Consult a qualified adviser about your circumstances.