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I received an ADA website demand letter. What now?

Last reviewed
2026-10-16

Preserve the letter and relevant website records, and contact a lawyer experienced in accessibility claims promptly. A technical assessment can investigate the barriers alleged and help plan remediation. Your lawyer should advise on the response and any deadlines.

The longer version

DOJ's position is that Title III applies to the websites of businesses open to the public. Federal courts differ on whether a business with no physical location is covered, so where a claim is filed can matter.

An accessibility claim may identify problems with forms, navigation, image descriptions or other tasks. Review the specific allegations rather than assuming an automated scan confirms or resolves the claim.

Keep a record of the site as reviewed, the findings and subsequent changes. Coordinate preservation and remediation with the people advising on the claim.

Next steps

  1. Preserve the letter and relevant website records.
  2. Ask counsel to review the allegations and response deadlines.
  3. Arrange a technical assessment with a clearly defined scope.
  4. Record approved remediation and ongoing checks.

Related guides

Sources

  1. Guidance on Web Accessibility and the ADA (opens in a new tab)US Department of Justice, Civil Rights Division
  2. Businesses That Are Open to the Public (opens in a new tab)US Department of Justice, Civil Rights Division

This page provides general information. Your obligations depend on your business and jurisdiction. Consult a qualified adviser about your circumstances.